FAQS

Delivery

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:

USA: 5-8 business days

International: 10-20 business days

 

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

      ● Check your shipping confirmation email for any mistakes in the delivery address.

      ● Ask your local post office if they have your package.

      ● Stop by your neighbors in case the courier left the package with them.

 

Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at HQA@highqualityarts.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

 

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 

How do I track my order? If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at HQA@highqualityarts.com.

 

I received a wrong/damaged product, what should I do? We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at HQA@highqualityarts.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Returns

 

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at HQA@highqualityarts.com

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at HQA@highqualityarts.com  with photos of wrong/damaged items and we’ll sort that out for you.

 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at HQA@highqualityarts.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

How long does fulfillment take?

Fulfillment time is the time it takes to make your printed product. Once the product is fulfilled, it will then be shipped. Our fulfillment time is calculated in business days: 

  • 2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.) 

  • 2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.)

97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Please note: 

  • Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 

  • The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.

  • Our fulfillment averages don't account for the time an order might be put on hold. 

  • Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days.